FAQ's

Request a catalog online. Sorry, we are unable to ship back issues.

Supplies are limited. Depending on when you signed up, you will be in queue to receive the next issue of our catalog.

ALL available merchandise is already listed online. We list our in-stock or backorder status online. To search our site, type a keyword (i.e. “tube top“, “halter“, “jean”, “cuffed pant”) in the QUICK SEARCH box or browse through our product categories. Merchandise available in our stores may not be available on BodyC.com. We do not transfer merchandise between stores.

If your measurements fall in between two sizes, you may prefer the larger size. Refer to the size chart and measurement guidelines.

These styles are best sellers and are only available in junior sizes. If your measurements fall in between two sizes, you may prefer the larger size. Refer to the size chart and measurement guidelines.

No, we do not offer gift-wrapping service at this time.

Visa, MasterCard, Discover, American Express, checks and money orders. DO NOT SEND CASH. Credit cards must be drawn from US banks. We are currently unable to accept payment from credit cards drawing from foreign banks. We do not accept starter checks. Your address must be preprinted on the check.

WEB
Place an order ONLINE at www.BodyC.com

PHONE
Call TOLL FREE 1-800-746-1044. (24/7) Complete the order form and have your credit card ready.

FAX
Fax your order to 1-800-741-9577. Complete the order form and print clearly. Include an e-mail address for order confirmation and shipping notification.

MAIL
Mail your completed form to: Body Central Catalog, 6225 Powers Avenue, Jacksonville, FL 32217. Include an e-mail address for order confirmation and shipping notification. NOTE: Please allow up to 14 additional business days for order processing. Sorry, expedited shipping options are NOT available on orders paid for by check or money order.

To place an item in your cart, please select the color, size AND quantity. Then click ADD TO CART.

We only ship to the U. S. territories of Guam and Puerto Rico.

Normally we process orders within 24 hours. However, if you place an order after 12 PM EST Friday, we will not process it until the following business day. Business days are defined as Monday through Friday.

Promotion codes allow you to apply special offers to your order. Promotions may be advertised through our catalogue, web site, newsletter, Facebook, Twitter, or retail stores. Offers do not apply to shipping, taxes or previous purchases. Promotions are valid while supplies last.

Please review specific promotion details for complete terms and conditions, including merchandise requirements and expiration dates. After entering your promotion code during checkout, adjustments will be made to eligible orders. All orders are subject to verification.

We're sorry, there are no current promotions at this time. Please check back later or sign up to receive e-mail notifications for new promotions.

A Card Identification Number (also known as a Security Code) is added protection against credit card fraud. It is a 3-4 digit number appearing on the front or back of your credit card. This number is not your PIN. In order for Body Central to accept your credit card number as payment for merchandise, you must provide the 3- or 4-digit Card ID Number that is printed on your card. We do not store your security code after verifying your credit card.

Note: We MUST have your Card Identification Number. If you do not provide your Credit Card Account Number, Expiration Date, and Card ID Number, we CANNOT process your payment and your merchandise WILL NOT SHIP. Please refer to the photos in the link to locate your Card ID#. To locate your CID number, click here.

Yes, BodyC.com has security measures in place to protect the loss, misuse and alterations of the information under our control. All customer information (like your e-mail address and more importantly, your credit card information) is transferred using HTTPS (secure http) and SSL (Secure Socket Layer), which insure the protection of your online transactions. Meaning, your personal information is encrypted by your browser and then decrypted by the Web server (our site), rendering the information unreadable.

We must charge sales tax if we have a physical presence in your state. Click here for our store listing by state. In addition, the state of Colorado requires us to collect taxes as of March 2010.

Refer to the Shipping Options. Expedited shipping is not available for check or money orders and orders shipping to APO/FPO addresses.

No, we are currently unable to accept payment from credit cards drawing from foreign banks.

We encourage you to review your order carefully before submitting. If you wish to make a change, use the contact us page to send First Name, Last Name, Order Number, and Billing Zip Code. You must also include the style, color and size you wish to REMOVE and the style, color and size you wish to ADD. We cannot guarantee the change. Your order may have already been processed by the time we receive your request.

We encourage you to review your order carefully before submitting. If you wish to make a change, use the contact us page to send your First Name, Last Name, Order Number, and Billing Zip Code. You must also include your correct BILL TO ADDRESS and the correct SHIP TO ADDRESS. We cannot guarantee the change. Your order may have already been processed by the time we receive your request.

f you wish to make a change, use the contact us page to send your First Name, Last Name, Order Number, Billing Zip Code and expedited shipping option (See Shipping Options). We cannot guarantee the change. Your order may have already been processed by the time we receive your request. Your credit card will only be charged for expedited shipping if we are able to make the change.

State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

An E-Mail Shipping Notification will be sent within 24-72 hours (earlier if you requested expedited shipping). You can use the tracking number listed in the shipping notification to follow the status of your package.

You will only receive a tracking number if you entered a valid e-mail address. An E-Mail Shipping Notification will be sent within 24-72 hours (earlier if you requested expedited shipping). We do not process orders on Saturdays and Sundays.

An E-Mail Shipping Notification will be sent within 24-48 hours (depending on which expedited shipping you selected). If you have not received a tracking number given the above guidelines use the contact us page to send your First Name, Last Name, Order Number, and Billing Zip Code. We will e-mail you a tracking number.

Our system is optimized to handle credit card transactions. However, please allow up to 2 weeks from the date you mailed your order for your check order to be received and processed. If you included an e-mail address on your order form you will receive a shipping notification with a tracking number. Expedited shipping is not available for check or money orders and orders shipping to APO/FPO addresses. If you have not received a tracking number given the above guidelines use the contact us page to send your First Name, Last Name, Order Number, and Billing Zip Code. We will e-mail you a tracking number.

See return and exchange policy and instructions.

A credit will be issued as soon as we receive and process your return. During peak periods, please allow up to 4-6 weeks for processing upon receipt of your return/exchange. Depending on your billing cycle and when your refund was processed, please allow up to two billing cycles for a credit to appear on your credit card statement. Check with your credit card company to see if a credit has been posted to your account. See return and exchange policy.

To prevent fraud, we can only refund the ORIGINAL method of payment. Please contact your financial institution if you have questions.

Our system is optimized to handle credit card transactions. We process refund checks manually and will mail a refund check within 4-6 weeks from the date we receive your returned merchandise. If you have not received a your check given the above guidelines use the contact us page to send your First Name, Last Name, Order Number, and Billing Zip Code. We will check the status of your check.

You may download and complete our employment application and take it to a store in your area.

Gift cards are available for purchase in denominations of $5 to $500. Gift cards can be purchased and redeemed in-store only. Click here to find your Body Central or Body Shop store.

You can check your gift card balance in any of our retail stores. We're sorry, but online balance inquiry is not available at this time. Click here to find your Body Central or Body Shop store.

Use the contact us page to send your First Name, Last Name, Order Number (if applicable), and questions/comments. More specific information from you allows us to provide a quick, accurate response.